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Terms and Conditions

  1. All orders, once placed are non-refundable.
  2. All drug & alcohol test orders will expire in 7 days.
  3. All testing will be ordered using the information provided from the online order. If you need to change any information on the order form, additional fees may apply.
  4. All test orders will be submitted to the email address provided within 24 hours. All drug test orders that are placed on Saturday, Sunday or all major holidays will be submitted to you within 48 hours. If you order an express drug test, please note that you may not be able to go in for testing until the next business day.
  5. All results will only be sent to the parties listed on the order form.
  6. Instant testing is not available in all areas due to state laws. If you order an instant test and there are no sites available in your area within 25 miles, your test will be changed to a standard laboratory test.
  7. Out of network testing will require an additional $28 fee. If your test is out of network and payment is not submitted within 24 hours, you will forfeit your drug test order without refund.
  8. All online trainings are for good for one individual only. If you need to train more than one person you must purchase one training per person.
  9. All drug tests will be ordered to a location that is in network if available (within 25 miles), out of network if not available in network, within 100 miles.
  10. Due to DOT regulations, you must have a DOT paper Chain of Custody form to complete a DOT urine drug test. Some sites may be able to alter a CCF however if they are unable, your paper CCF will be mailed to you and should be received within 3-5 business days.
  11. Most collection sites accept electronic chain of custody forms. If there are no sites within 25 miles that accept electronic chain of custody forms, your paper chain of custody will be mailed to you and should be received within 3-5 business days. If there are no sites within 25 miles, you will be sent to the closest location within 100 miles.
  12. All DOT Random Consortium purchases are final. Once you have enrolled your company and payment has been submitted you will not be entitled to a refund of any kind. All enrolled random consortium participants will be automatically re-enrolled each year and payment of $159.95 will be automatically charged to the credit card on file on January 1st. All random consortium sign ups that take place during the current year will not be pro-rated.
  13. All Owner-Operator DOT Random Drug / Alcohol Testing Programs only include random testing in the cost. This program does not include any pre-employment, reasonable suspicion, post accident, return to duty, or any other reason for testing besides random.
  14. All Company Random Drug / Alcohol Testing Programs do not include any testing or training in the annual fee. This fee is only for random testing management.
  15. All compliance / drug free workplace manuals take 3-5 business days to process. Once your package has been processed, you will receive an email asking you to verify that all of the information is correct. Once you have verified the information, you full package will be mailed to the mailing address provided, standard mail.
  16. All Compliance Manual / Workplace policy fees are per-policy. If your company employs DOT and NON DOT employees, this will require two separate policy manuals.